Posts & Articles
For dealer principals, GMs, and BDC and sales managers who need clear takes on lead handling, follow-up, advertising spend, and process. Written from real dealership work so you can use it in this week's meeting.
Latest articles
September 8, 2026
Three franchise stores doubled their lead-to-close rate without increasing ad spend. Here's what the mystery shop found and what changed afterward.
Read post →August 10, 2026
Most franchise stores close under 7% of the leads they generate. The leak is rarely the ad spend. It is the gap between the process on paper and what a shop finds.
Read post →August 10, 2026
A real mystery shop measures response time by channel, contact attempts, outreach cadence, and every touchpoint in the first three days, then walks you through what to fix first.
Read post →August 10, 2026
Brand-based 20 Groups leave smaller multi-brand dealer groups without internal cross-store visibility. Dealer IntelX is built for that gap, private to your ownership group.
Read post →June 6, 2026
I've been studying the broker market lately. Not because I'm a fan, I'm not but because I think what's happening is a signal where the retail auto industry is…
Read post →April 10, 2026
This week I got two separate calls from two different dealers. Same story, different area codes.
Read post →March 17, 2026
I have a conversation almost every week that goes something like this.
Read post →February 3, 2026
I recently sat in an executive meeting with a small auto group talking about used car profitability and age policy.
Read post →February 2, 2026
A few weeks ago, I was in a meeting with a newly promoted GM. Strong fixed ops background, less variable experience but driven and committed.
Read post →