DIGDealer Intelligence Group

Services

Four steps. Take them in order, or stop after the first.

Most dealers start with the free shop and decide from there. Nothing here requires the next thing.

Start here - free

Mystery Shop

Who it's for
Leadership who wants proof before opinions.
What happens
We submit a lead and behave like a real buyer. Every call, text, email, and chat is captured.
What changes
You see your store the way your customer does. Usually about a week for an internet shop, about three days for a phone shop.

Step two

Operations Audit

Who it's for
Stores where the shop raised more questions than it answered.
What happens
We review lead handling, phone execution, follow-up discipline and manager visibility. We also look at advertising and fixed ops handoffs when they touch the customer experience.
What changes
A short list of what's broken, ranked by what it costs you.

Ongoing

Coaching & Accountability

Who it's for
Teams that know the gaps and need the habit.
What happens
We simplify the process, set the standard, and coach managers to inspect it weekly.
What changes
Execution that holds after we leave the building.

Multi-rooftop

Group Programs

Who it's for
Groups where every store runs its own version of the process.
What happens
One standard, installed store by store. Benchmarking reports and monthly leadership reviews so you can compare rooftops and keep the standard sharp.
What changes
A group that finally performs like a group.

Questions we get first.

Start with a free mystery shop.

We'll evaluate your store through an internet and phone mystery shop, then personally walk you through the findings and what we'd address first during a private review call. No contract, no commitment, no pressure to continue.

Request a free mystery shop