About
Twenty years inside dealerships. One conclusion.
Stores don’t lose deals because people don’t care. They lose them because nobody can see what’s actually happening, from the first BDC call to the fixed ops handoff.
Shaun Yan·Founder, Dealer Intelligence Group·LinkedIn
The short version.
On the phones in a BDC, setting appointments.
On the floor, learning why half of them never showed.
In the GM's chair, accountable for all of it, including advertising and fixed ops.
Installing the systems I wish someone had handed me.
We don’t sell more advertising. We help you close the leads you already paid for.
How we work with you
Small engagements, plain language, and a standing rule: if we can't show you the number we moved, we shouldn't be there. For dealer groups, that means benchmarking reports and monthly leadership reviews that keep every rooftop pointed at the same standard.
Start with a free mystery shop.
We'll evaluate your store through an internet and phone mystery shop, then personally walk you through the findings and what we'd address first during a private review call. No contract, no commitment, no pressure to continue.
Request a free mystery shop