See it
We shop your store as a customer and record what actually happens between the lead and the appointment.
For automotive dealerships
Find the sales you’re missing.
We improve how your team handles sales calls and internet leads.
We built Dealer Intelligence Group to be the partner we wanted in the store,
not another vendor on your statement.
One example
How a lead goes quiet.
Details changed. This is one path a mystery shop writes down.
Lead submitted
An internet lead arrives.
41 min
(average response time)
The first call. No answer. No voicemail.
Opt In/Intro Text
No reply.
Second text
Follow-up stops.
Does your reporting show every sales opportunity?
A sales call that never reaches the CRM can disappear from both follow-up and the numbers you use to judge performance.
We review how calls and internet leads are recorded and worked, then help your managers identify what needs attention.
Before you change training, staffing, or advertising,
check the opportunities you already have.
Where the process can break down.
Your closing rate may not tell the whole story.
Examples below come from our mystery shops, with details changed.
Every lead gets a call within five minutes.
The first call took 41 minutes. No answer. No voicemail.
Our team always asks for the appointment.
Three of four conversations ended without one.
We follow up for two weeks.
Follow-up stopped after the second unanswered text.
Managers inspect the process weekly.
Each store was running a different process entirely.
What could 1% mean?
7%
to
8%
10 sales$30,000 additional gross
Example. 1,000/mo leads at $3,000 PVR.
Capable people. An incomplete system.
Most stores have good people.
They need follow-up anyone can inspect.
A place to practice before the next live lead.
A way to work the customers they already have.
That is the whole company.
DiOS
The Dealer Intel Operating System.
DiOS brings lead handling, team development, and customer opportunities into one platform for your dealership.
The services below put it to work in your store.
Convert it
Traffic Management and BDC Coaching reviews the calls and internet leads, then coaches the people who own follow-up.
Expand it
Academy is practice before the next live lead. RevOS works the owner base and the service drive.
Your managers still own the follow-up.
The three services under DiOS, in one place. See services.
Who this is for
Automotive dealerships, one store or a group. Owners, GMs, and the people responsible for sales calls and internet leads.
The free mystery shop
Start with proof from your own store. No contract. No commitment.
We focus on the first three days after the lead comes in.
That’s when most deals are won or lost.
Request one store to start, or tell us which rooftops you want evaluated.
01
A recording
How your team handled a real inbound lead, start to finish.
02
A score
Response time, contact attempts, and outreach cadence for the calls, texts, emails, and chats we observed.
03
One page
What we saw, and the first thing we'd fix. Not a tally of every lost deal.
“We thought our process was good.
The shop exposed that each store’s managers had rewritten our BDC process.
We got everyone involved and built a new group process.
Within two weeks our appointments were converting better
and our follow-up got more engagements.”
Request your free mystery shop.
We’ll confirm the store, complete a phone and internet shop, and walk you through the findings. No obligation to purchase further services.
Prefer to talk first? Book a call on the calendar.